Microsoft Dynamics CRM UK Reseller: Training

Microsoft Certified Trainer

Wed, 09 Jan 2008 20:57:30 GMT

My application to be an MCT has finally been approved. I had not forwarded my MCT assessment to the Microsoft Regional Service Centre (not that I was told I needed to do that when I applied....)

8910 - What's New in Microsoft Dynamics CRM 4.0

Thu, 03 Jan 2008 16:36:06 GMT

We are working our way through the CRM 4.0 training manuals ready to deliver the first run throughs of the new 4.0 courses and I thought I would give you an outline of the courses

The What's New course is aimed at those familiar with CRM 3.0 and who want to get to know the new features of CRM 4.0 e.g.,

Multi-Tenancy
Multi-Language
Multi-Currency
Data import and migration
Outlook Client and Offline Working
Enhanced entity relationships
Workflow

This is a technical course not an end user course and would be more appropriate to partners rather than end users.

The standard course is 1 day and consists of the following modules:

Overview of New Features
Installation and Deployment
Configuration
Data Management
Outlook and Business Applications
Customisation
Workflow
Programmability

The 1 day course doesn't provide much in terms of labs or hands on so the I am delivering a 2 day course with the following agenda:

Day 1	AM	Key New Features Licensing changes
		Installation of CRM 4.0	Server Roles Hardware/Software Requirements Upgrading to CRM 4.0 Email Router Outlook Client
		Labs/Hands On	Upgrade Installation
	PM	Configuration	Multi-Tenancy Multi-Currency Multi-Language
		Outlook Client	Diagnostic Tool Activities Synchronisation
		User Interface	Auto Resolution Convert Activities Mail Merge
		Data Management	Import Wizard Export for Import Data Migration Manager Outlook Duplicate Detection
		Reporting	Report Wizard Advanced Find Export Data from Related Entities
		Labs/Hands On	Importing Data Duplicate Detection Outlook Client Report Wizard Advanced Find
Day 2	AM	Customisation	Entity Relationships Views Import/Export Customisations
		Workflow	Windows Workflow Foundation in CRM Events: Update and Delete Dynamic Values Form Assistant Sales Processes
		Labs/Hands On	Entities Workflow
	PM	Programmability	Event Framework Plug Ins Synchronous and Asynchronous Workflow Web Services Multi-Tenancy/Organisations Upgrade from 3.0 Client Side
		Labs/Hands On	Plug Ins

What's New in Microsoft CRM 4.0

Wed, 02 Jan 2008 15:02:34 GMT

There are still a few spaces on the CRM v4 - What's New 2 days course at Xpertise in Maidenhead on 22-23 January which I will be delivering.

CRM 4.0 Training

Thu, 20 Dec 2007 01:26:40 GMT

My company, Vigence, was approached by Microsoft a few months ago to provide CRM training to partners and customers in Microsoft Dynamics CRM.

The idea is to have the people delivering the training to be experienced in implementing Dynamics CRM.

My colleague Adrian Shaw was already a Microsoft Certified Trainer and, although I have delivered training throughout my career, I needed to become an MCT. I took the train the trainer course in October and passed the assessment. Hence we are now part of the Microsoft Dynamics Authorised Training Team.

Adrian and I have been preparing with an early look at the training material and we shall be continuing with this over the next few weeks.

A number of courses have been arranged:

What's New in Microsoft Dynamics CRM 4.0: 22-23 Jan

Microsoft Dynamics CRM 4.0 Installation and Deployment Training Course: 29-31 Jan

Microsoft Dynamics CRM 4.0 Configuration & Customisation Training: 5-7 Feb

Microsoft Dynamics CRM 4.0 applications Training: Feb 12-14

Adrian and I are also delivering the Accelerated learning at Firebrand Training CRM and CRM Developer courses.

For details on all Microsoft Dynamics CRM Training click here